1. Provider and agreement
Colossi is provided by "Artificial Intelligence" SRL, str. V.Lupu 5 / 19, Orhei, Republic of Moldova; info@colossi.md. These terms cover business use of our accounting application, including cloud services and any agreed local installation. The person accepting them must be authorised to represent the customer. They become binding when expressly accepted or incorporated into a signed service agreement; merely browsing the website does not create a paid subscription. An individually agreed contract prevails in a conflict, subject to mandatory law.
2. Access and permitted use
We grant a non-exclusive right to use Colossi for the customer's authorised accounting activities during the agreed licence or subscription term. Customers retain ownership of their data; software and related intellectual property remain with their respective owners. Keep account information accurate, protect credentials, manage employee permissions and promptly report suspected unauthorised access. Do not access other customers' data, introduce malware, bypass security or agreed limits, or resell access without permission. Statutory software-use rights remain unaffected.
3. Accounting responsibilities
Colossi assists with accounting; it does not replace professional judgement or responsibility for records, taxes, payroll and statutory reporting. Customers must verify source data, imports, calculations, AI outputs and submissions, and maintain legally required records and archives. Software access does not itself constitute filing a report or authorising a payment. We remain responsible for our own contractual and legal obligations.
3.1. Calculation accuracy and verification
We consider Colossi calculations accurate to the best of our knowledge when the system goes live, but this is not a guarantee that every result will remain correct. Unforeseen defects, operating-system upgrades, library or dependency changes, integrations and other environmental changes may introduce unexpected behaviour affecting calculations. Customers must independently validate all calculations before relying on them, submitting reports or making payments, and revalidate after relevant updates or changes. Report suspected errors promptly and take reasonable steps to prevent further loss.
3.2. Calculation errors and limited refund
If a Colossi calculation defect directly causes a substantiated monetary loss, we agree to refund the lesser of that loss and the service fees actually paid and attributable to the six months immediately preceding the first loss caused by that defect. Prepaid fees are allocated proportionately to that period; if paid service lasted less than six months, the cap is the fees attributable to that shorter period. This is an aggregate cap for claims arising from the same defect, with no double recovery. Send the affected calculations and reasonable evidence of the loss to info@colossi.md so we can investigate and arrange the refund. To the extent permitted by law, this refund is the exclusive monetary remedy for such calculation errors, and the customer releases us from further monetary liability for them. This exclusion and cap do not apply to intentional misconduct, gross negligence or any liability or remedy that cannot lawfully be excluded or limited, as stated in section 9.
4. Fees and service scope
The accepted offer or order specifies features, users, companies, resource limits, fees, currency, applicable taxes, payment dates, duration, renewal and cancellation arrangements. No paid upgrade or dedicated server is imposed without agreement. Trial and promotional conditions must be stated before acceptance; a trial does not automatically become paid without agreement. Contact us promptly about disputed invoices; undisputed amounts remain payable. Changes to agreed prices apply only as permitted by the contract and following advance notice.
5. Fair Use Policy (FUP)
Shared hosting is intended for normal business accounting within the agreed plan. Usage may require review if sustained processing, storage, traffic, automated requests or concurrent tasks materially impair security, stability or other customers' access. Examples include uncontrolled request loops, disruptive bulk jobs, using the service as unrelated file storage, or deliberately evading limits. High legitimate usage alone is not misconduct. If we reasonably suspect abuse or excessive resource use, we will contact the company, explain the observed impact and cooperate on proportionate next steps: optimisation, scheduling, agreed limits, a suitable plan or a dedicated managed server. Server pricing, management, migration and service levels require a separate agreement. Where practicable, we provide notice and reasonable time to resolve the issue. Immediate, limited restrictions may be applied to contain an active security threat or serious disruption, with prompt explanation and review.
6. Availability, support and backups
We use reasonable care in operating and maintaining the service, but do not promise uninterrupted or error-free operation. Support channels, response times, backup schedules, recovery targets and any uptime commitment are those expressly agreed in the service contract. We give reasonable notice of planned maintenance where practicable and address reported defects. Customers must maintain appropriate exports and statutory archives; for local installations, infrastructure, updates and backups are their responsibility unless managed services are agreed. This does not remove our agreed backup or security duties.
7. Data, confidentiality and external services
Each party protects confidential information and uses it only to perform the agreement or meet legal obligations. Personal data is governed by our Privacy Policy and, for customer-controlled records, an appropriate data processing agreement. Cloud hosting is in Moldova. External AI chats are disabled by default for each user; enabling them may send shared data to the selected provider abroad, as explained in the Privacy Policy. Customers must have authority and a lawful basis to share data. Third-party availability and terms may affect integrations; users must review and authorise resulting accounting or payment actions.
8. Suspension, termination and export
Either party may end the service under the agreed cancellation terms or applicable law. Material breaches, including unpaid undisputed invoices or unresolved harmful usage, may lead to suspension or termination after notice and a reasonable opportunity to remedy, except where urgent protection or law requires immediate action. Restrictions should be proportionate. On termination, we provide a reasonable opportunity to export customer data and explain the applicable deletion timetable, subject to lawful retention and security restrictions. The Privacy Policy's retention period does not promise continued account access or ten years of free storage. Refunds and outstanding fees are determined by the contract and applicable law.
9. Responsibility and disputes
Each party is responsible for breaches attributable to it under Moldovan law and must take reasonable steps to limit loss. Events beyond reasonable control excuse performance only to the extent permitted by law, with prompt notice and mitigation. Nothing excludes liability for intentional misconduct, gross negligence or other liability that cannot lawfully be excluded. Moldovan law governs; contact info@colossi.md first so we can seek an amicable solution, without limiting access to competent courts. Mandatory rights remain unaffected.
10. Changes
We communicate material changes before they take effect. Changes do not retroactively alter accrued rights or override an agreed fixed-term contract. Where acceptance is required, we obtain it; otherwise customers may end the service before materially adverse changes take effect under the applicable contract and law. Romanian is the reference version if translations differ, subject to mandatory law.